We reserve the right to change the policies we have adopted. On our website we shall keep up to date information about them.
“Information use” is data about online activity that does not in itself identify the individual, such as browser type, operating system, most viewed and visited pages and links of our website, entry and exit points, number of form completions, time spent on the page, the most popular keywords used outside the site to lead customers to our website, information collected through cookies and other device events, such as system activity. Personal data and usage data may be linked together. The different types of usage data can also be linked together and, once connected, can lead to the identification of a particular person. Also, some usage data may be personal data under the applicable law.
Cases where we collect data
We collect personal information and usage data from you when you create a request for some of the services, contact us, otherwise provide your personal information or upon request of other services, such as a request for our information bulletin. We collect the information and content you send to us when you enter your information in the contact forms on our website, require additional information about a service, and when you enter messages.
We also automatically collect usage data when you visit our website. It is possible that when you visit the website or use the services, we may obtain location information from your mobile device or browser and use it to tailor the services and use of our website to your location.
Information we collect through automatic technologies
While browsing and using our website, we may use automatic data collection technologies to process certain information about equipment, searches and trends, including:
• details of your visits to our website, including traffic data, location data, logs and other communications data and resources that you access and use on the website;
• information about the computer and Internet connection, including IP address, operating system and browser type.
We may also use these technologies to collect information about your online activities through third-party websites or other online services.
The information we collect automatically is statistical information and does not include personal information, but we may retain it or link it to any personal information we collect in any other way or obtain from third parties. This helps us improve our website and provides a better and more personalised service, including allowing us to:
• assess the audience number and usage patterns;
• store information about your preferences, allowing us to personalize our website according to individual interests;
• accelerate your searches;
• recognize you when you return to our website.
The technologies we use in automatic data collection may include:
1. Cookies (browser cookies)
A cookie is a small text file or packet of information stored on your device’s hard drive (computer, mobile device, tablet) when you visit a website. Subsequently, the website’s server may recover or read the contents of the cookie. Cookies help users to effectively use the websites and make certain functionalities available on those pages (for example, remembering user preferences such as language, settings, font, etc.). Enabling cookies is not strictly necessary for the website to work, but it may contribute to better use. You can change your cookie settings or opt out of accepting browser cookies by activating the appropriate setting in your browser. However, if you choose this setting, you may not be able to access certain parts of our website. Unless you have set your browser to deny cookies, our system will issue cookies when you direct your browser to our site. Cookies may be placed by our website (own cookies) or by other websites that provide content on the page you are viewing (third party cookies). A cookie is a small text file or packet of information stored on your device’s hard drive (computer, mobile device, tablet) when you visit a website. Subsequently, the website’s server may recover or read the contents of the cookie. Cookies help users to effectively use the websites and make certain functionalities available on those pages (for example, remembering user preferences such as language, settings, font, etc.). Enabling cookies is not strictly necessary for the website to work, but it may contribute to better use. You can change your cookie settings or opt out of accepting browser cookies by activating the appropriate setting in your browser. However, if you choose this setting, you may not be able to access certain parts of our website. Unless you have set your browser to deny cookies, our system will issue cookies when you direct your browser to our site. Cookies may be placed by our website (own cookies) or by other websites that provide content on the page you are viewing (third party cookies).
On the current website of TERAZID EOOD cookies are the following categories:
1.1. Strictly necessary – essential for the provision of the website and the requested services:
PHPSESSID –these cookies are identifiers used by our site to maintain the session. The retention period is the duration of the session.
1.2. Performance cookies – provide statistical information about your use of the site:
_ga –serves to distinguish between different users by assigning a randomly generated number to a customer identifier. It is stored for a period of 2 years.
_gat –serves to limit the pace of requests. Contains a maximum threshold value. It is stored for 10 minutes.
_gid –serves to store and update a unique value for each visited page. The retention period is one day.
1.3. Functional cookies – enable the provision of enhanced functionalities and personalization, such as video and chat. They may be set up by us or by third parties whose services we have added to our site. If you do not allow these cookies, then some or all of the features may not work correctly.
_zlcmid –a chat cookie that is used to identify a device. The retention period is one year.
Language –used to store language preferences. The retention period is 3 months.
1.4. Targeting/advertising cookies – used to create profiles or to personalize content. Such cookies are often set by third parties.
fbp –used by Facebook to deliver advertising products, such as real-time bidding by advertisers. The retention period is 3 months.
IDE – of Doubleclick (Google). Used for ad bidding. They are kept permanently.
id – of Doubleclick (Google). Used for ad bidding. The retention period is 4 months.
datr –of Facebook. Collects user interest data through various means, such as the Like button. The information is used to target advertising. The retention period is 4 months.
fr –of Facebook. Collects user interest data through various means, such as the Like button. Used for advertising purposes. The retention period is 3 months.
APISID –of Google. The company monitors users extensively through their products and sites and with the many technologies built into multiple websites around the world. Google uses the data collected by most of these services to profile the interests of web users and to sell ad space to organizations based on such interest profiles, as well as to arrange ads to the content of the pages, where the ads appear to their customers. The retention period is 4 months. The cookie is also used by YouTube and the information is stored permanently.
SSID –of Google. The company monitors users extensively through their products and sites, as well as with numerous technologies built into multiple websites around the world. Uses data collected by most of these services to profile the interests of web users and to sell ad space to organizations based on such interest profiles, as well as to arrange ads to the content of pages where ads appear to their customers. The retention period is 4 months. This cookie is also used by YouTube and the information is stored permanently.
SID –the domain is owned by Google. The cookie is used for advertising purposes. It is used by Google in combination with the HSID to validate a Google profile and last logon time. The retention period is 4 months. This cookie is also used by YouTube and the information is stored permanently.
SAPISID –the domain is owned by Google. The cookie is used for advertising purposes. The retention period is 4 months. Used by YouTube, as the information is kept permanently.
HSID –the domain is owned by Google. The cookie is used for advertising purposes. It is used by Google in combination with SID to validate a Google user account and the last logon time. The retention period is 4 months. This cookie is also used by YouTube and the information is stored permanently.
LOGIN_INFO –YouTube collects user data using videos embedded on websites that are collected with profile data from other Google services in order to display targeted ads. It is stored permanently.
VISITOR_INFO1_LIVE –used by YouTube as a unique identifier for tracking videos. The retention period is 6 months.
PREF –YouTube collects user data using videos embedded on websites that are collected with profile data from other Google services in order to display targeted ads. This cookie is a common Google cookie that stores user preferences data and can be used to personalize Google search ads. The retention period is 4 years.
GPS –YouTube uses them for advertising purposes. The retention period is 28 minutes.
YSC – YouTube uses them for advertising purposes. It is stored for the duration of the session.
_cfduid –used to identify individual customers by using a shared IP address and applies client-based security settings. It is stored for a period of 1 year and is hosted by. zopim.com.
AWSALB – Amazon Web Services Cookie. The retention period is 7 days.
1.6. Change of cookie settings
Most default web browsers allow cookies to be placed in the terminal device. Browsers provide the ability to control the used cookies through the settings of the respective browser. More information about cookies can be found at www.aboutcookies.org or www.allaboutcookies.org. You can also use the cookie management capabilities of your browser (Google Chrome, Microsoft Edge, Mozilla Firefox, Microsoft Internet, Opera, Apple Safari, etc.). You can also find information on other people’s websites that use cookie information, such as Google.
2. Flash Flash cookies
Many websites use Adobe Flash Player to deliver video and content in the form of infographics to their users. Adobe uses its own cookies, which cannot be managed through your browser settings. They are used by the Flash Player program for the same purposes as other cookies, i.e. to preserve preferences or to track users. Flash cookies work differently compared to cookies in your web browser. You can control how much information can be stored in this cookie, but you cannot choose what kind of information you can store.
Some features of our website may work with such localized stored objects (Flash cookies) to collect and store information about your preferences and navigation to, from and on our website. More information about how to control cookies can be obtained from Adobe.
3. Web Beacons
The pages on our website and our e-mails may contain small electronic files known as web beacons (also called clear gifs, pixel tags and single-pixel gifs) that allow the company, for example, to count users who have visited these pages or opened an email as well as other statistics related to the website (e.g. recording the popularity of certain website content and verifying system and server integrity).
We do not automatically collect personal information through the above methods, but we may, if necessary, bind this information with personal information about you that we collect from other sources or that you provide to us.
We do not control the tracking technology of these third parties or how they can be used. If you have any questions about advertising or other content that is targeted to you, you should contact the responsible provider directly.
How is your information used
We use the personal information we collect to work on, improve, and personalize our website and services, including providing customer service, customizing our marketing, and detecting, preventing, and mitigating fraudulent or illegal activities. We may use your personal information as follows:
• to provide you with our services;
• to fulfil any other purpose for which you have provided it;
• to operate, improve and personalize the services we offer;
• for customer service, security, problem detection, archive creation and backups in connection with the provision of services;
• to communicate with you by e-mail, by phone or by other means, as you have authorized us, to inform you about the services, events, etc.;
• to better understand how users access the website and services in order to improve the same and respond to user preferences, including language and location customization, personalised help and instructions, or to provide other responses to users’ use of services;
• to help us develop our new services and improve existing ones;
• to provide users with advertising and direct marketing opportunities that are more relevant to them;
• to evaluate the effectiveness and improve advertising and other marketing and promotional activities in connection with the services;
• for any other purpose with your consent.
Legal bases for the processing of personal data
The grounds for the processing of personal data we apply are those provided for in Regulation (EU) 2016/679 (the General Data Protection Regulation), namely:
– consent – the data subject has consented to the processing of his or her personal data for one or more specific purposes; it shall apply where there is no other justification and, in order to be valid, the consent must comply with the requirements laid down in the Regulation;
– contractual basis – processing is necessary for the performance of a contract to which the data subject is a party or for taking steps at the request of the data subject prior to the conclusion of a contract;
– compliance with a legal obligation that applies to the Controller;
– legitimate interest – processing is necessary for the purposes of our legitimate interests or those of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal information, in particular where the data subject is a child.
Disclosure of information
We may disclose aggregated information about our users and information that does not identify anyone without restrictions.
• For contractors, service providers and other third parties we use to support our business and who are contractually obligated to keep personal information and use it only for the purposes for which we disclose it;
• To achieve the purpose for which you provide the information;
• For any other purpose disclosed by us when you provide the information;
• With your consent;
• For legal purposes: we may share information we collect from users if necessary to enforce our rights, protect the rights, property or safety of others, or, if necessary, maintain external audit functions, compliance with legal requirements and corporate governance;
Where we store your personal data
The whole information you provide to TERAZID EOOD is stored on secure servers. We undertake to do our utmost to protect your personal data.
For questions related to the protection of personal data, you can also contact the supervisory authority:
Commission for Personal Data Protection
Address: Sofia, 1592, 2 Prof. Tsvetan Lazarov Blvd.
Tel. +359 2 915 35 18